Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Customer may be eligible for a refund of some or all subscription fees in the event eCyLabs’s Services fail to perform, as determined solely by eCyLabs, or in the event of an early discontinuation of unused pre-paid Services by eCyLabs. Any refund request must be made, in writing including the reasons for the refund, within thirty (30) days of signing up for the Services. In the event of a refund, eCyLabs may not be able to refund any taxes that Customer paid. eCyLabs will use commercially reasonable efforts to refund promptly any charges (less any amounts that Customer owes) to Customer. This Refund Policy shall not apply if Customer is found to be in violation of eCyLabs’s terms of service.
Once we receive your request and inspected, we will send you an email to notify you about the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
This Refund Policy was last updated on: September 12, 2020